Duties
- Develops, implements, and conducts new employee training, orientation training, and customer service training for hotel staff. Assists departmental supervisors and work leaders in the development of task specific training.
- Attains other types of training from outside sources when required and necessary. Researches avenues for cost effective training to support team building, self-paced job specific training, and supervisory and managerial professional development.
- Assists management in developing opportunities or programs that enhance the professional growth of mid-level and line staff. Assesses and reports on results.
- Assists in the management of the employee award program.
Requirements
Conditions of Employment
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one year probationary period may be required.
- Incumbent may also be required to complete a Tier 1 background investigation for a Common Access Card for physical access to federally controlled facilities.
- Must be willing to occasionally work weekends.
Qualifications
Management experience in either a hotel or other service related industry that provided the knowledge and ability to perform the duties described above. Must be able to communicate orally and in writing and have a practical knowledge of the methods and techniques of instruction and a practical knowledge of customer service in a business environment.
Best Qualifying Criteria:
Possess an American Hotel and Lodging Educational Institute (AHLEI) professional certification for any of the following career paths: Executive, Department Head, Managerial, Supervisor or Specialty. If claiming best qualifying criteria, a copy of your certifications must be uploaded at the time of application.
Claimed experience must be verifiable through your resume. Assumptions will not be made.
Education
This job does not have an education qualification requirement.
Additional information
Area of Consideration:
- The Area of Consideration for this vacancy announcement is Europe-wide. (Military Spouse Preference (MSP), Involuntarily Separated Military Preference (ISMP) and Family Member Preference eligible candidates are included in the area of consideration.)
- If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 1500CET on 06/01/2023 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
- Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move will not in the Government's interest.
- Allowances, differentials, or incentives will not be paid with the exception of post allowance for US Citizens only.
- Employment Overseas provides a lot of additional benefits & entitlements, for information click here
- Applicants must comply with the Exceptional Family Member Program, for information click here
- Due to COVID-19, the agency is currently in expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within a designated time frame identified by the organization. At that time, you may be eligible to request to continue to telework one or more days a pay period depending on the terms of the agency's telework policy.
Please check out our Applicant Information Kit:
- It contains additional information applicants may find useful when applying for our jobs. (To view kit, click this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf). (If URL does not work, copy and paste the URL into browser).
- Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement. In NATO countries, employment under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants can claim the following eligibilities:
- NAF Preference - Family Member Preference (OCONUS ONLY)
- NAF Preference - Involuntarily Separated From the Military
- NAF Preference - Spouse Employment Preference (SEP)
- NAF Priority Consideration - Business Based Action
- NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
- NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
- NAF Priority Consideration - Outside Applicant Veteran (OAV)
- NAF Priority Consideration - Parent of a Veteran (OAV)
- NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)
Required documents for each consideration category can be found in the applicant information kit, point of contact information is listed at the bottom of this announcement if applicants have any questions about these consideration groups or documents. Applicants are also welcome to reach out to confirm receipt of the required documents or information when submitting an application for this position.
Eligibilities are listed above in the consideration order in accordance with the AR 215-3. Applicants will only be awarded the highest
preference/priority consideration found eligible.
By claiming the "Current/Former NAF Employee (CNE/FNE)" or "Current APF Employee (CAE)" priority consideration eligibility, applicants are self-certifying that they may not be eligible for other priority considerations. Failure to provide supporting documentation to validate preference or priority consideration claims could adversely impact the applicant's eligibility. For additional information on what may be required to support the applicant's eligibility claim, please refer to our Applicant Information Kit found in the applicant information kit.
CNE/FNE/CAE priority consideration must be clearly defined in order to grant the priority consideration. We will need position title, series, grade, location and agency in order determine priority consideration. To ensure we have enough information, we encourage you to submit a copy of your most recent personnel action.
Applicant meeting the Best Qualifying Criteria will be referred to the hiring manager. All other qualified applicants will be referred if requested by the hiring manager.
The announcement questionnaire for this position includes "Best Qualified/Highly Preferred" Criteria. If you respond "yes" to the Best Qualified/ Highly Preferred criteria, please ensure your experience or knowledge is clearly identified on your resume and/or application package. Applicants meeting these criteria will be forwarded to the Selecting Official before other qualified applicants. Best qualified candidates may have to undergo an interview process which will include reference checks.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents must be submitted with your application:
- Resume
The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
- Cover Letter
- DD-214/ Statement of Service
- DA 3433
- Transition Assistance (TA) card
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
How to Apply
You may submit your application package using one of the two methods identified below:
- Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 11976002. Announcement closes at 11:59 PM Eastern Time on the closing date listed on this announcement.
- Manually: Please refer to the "Additional Information" section of this announcement for instructions.
Agency contact information
NAF HRO Wiesbaden
Phone
06111435462306
Email
usarmy.wiesbaden.hqda-cpac.mbx.naf@mail.mil
Address
JD-NAF-W6E9AA USAG WIESBADEN
DO NOT MAIL
APO, AE 09096
USNext steps
Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
The following documents must be submitted with your application:
- Resume
The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
- Cover Letter
- DD-214/ Statement of Service
- DA 3433
- Transition Assistance (TA) card
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. Open to US and Non US Open to US Citizens and Non-Citizens of a North Atlantic Treaty Organization (NATO) country (except German citizens) eligible for employment under U.S. conditions with a social security card.
